At Wishing Well Veterinary Centre, we are committed to protecting your privacy and handling your personal information responsibly.
What Information We Collect
We may collect personal information when you:
– Register as a client
– Register a pet with the practice
– Request an appointment
– Submit a repeat prescription request
– Contact us through our website, by phone, email or in person
This information may include your name, address, telephone number, email address and details relating to your pet’s care and treatment.
How We Use Your Information
We use your information to:
– Provide veterinary care and services
– Manage appointments and prescriptions
– Maintain accurate clinical records
– Contact you regarding your pet’s health and treatment
– Respond to enquiries submitted through our website
– Meet our legal and regulatory obligations
We will only use your information where we have a lawful basis to do so.
Website Forms
Information submitted through our website forms is used solely for the purpose of responding to your enquiry, processing appointment requests, repeat prescription requests or registering your pet with the practice.
Sharing Your Information
We may share information with trusted third parties where necessary to provide veterinary care, including referral practices, laboratories, insurers and regulatory bodies where required by law.
We do not sell your personal information to third parties.
Website Analytics and Cookies
Our website may use cookies and analytics tools to help us understand how visitors use the website and improve the services we provide.
You can control cookie settings through your browser preferences.
How We Protect Your Information
We take appropriate technical and organisational measures to safeguard your personal information and protect it from unauthorised access, loss or misuse.
Your Rights
Under UK data protection legislation, you have the right to:
– Access the personal information we hold about you
– Request correction of inaccurate information
– Request deletion of information where appropriate
– Restrict or object to certain processing activities
– Lodge a complaint with the Information Commissioner’s Office (ICO)
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Wishing Well Veterinary Centre
29 Kirk Road
Wishaw
ML2 7BL
Telephone: 01698 372888
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page.